Product Questions:

Q: Who is Vauci?

Vauci is a company that creates unique, custom-made leather frames for its customers, ensuring top-quality products. By using only high-quality materials and providing superior customer service, Vauci aims for complete satisfaction for its customers.

Q: Why leather frames?

Leather frames are beautiful, strong, and very durable, making them a superior choice compared to painted wooden or plastic frames. Vauci offers a wide variety of frame and leather styles, ensuring there is always an option suitable for your needs.

Q: What kind of leather is used?

Vauci only selects first-quality leathers for all its products to ensure product quality and durability. For embossed leathers, first-grade cow leather is chosen.

Q: Are there maximum or minimum sizes?

There are no minimum or maximum size restrictions for Vauci frames. Simply send the dimensions of your mirror or painting, and Vauci will provide you with a customized quotation.

Q: What type of wood is used for the frame?

Vauci uses Poplar wood for its frames. Poplar wood is known for its straight shapes and is environmentally responsible to use for frames.

Q: Do I need to assemble the frame myself?

Some simple assembly is required for Vauci frames. Your frame will be shipped securely packed to ensure a safe delivery.

Q: What kind of leather is used?

Vauci selects only first-quality leathers for all their products. First-quality leathers ensure product quality and durability. For embossed leathers, Vauci chooses first-grade cow leather.

Ordering Questions:

Q: Where can I order?

You can order directly from Vauci by submitting your inquiry on our website or by calling us at 949-441 4262 Monday through Friday, from 9 AM until 5 PM PST. Once they receive your inquiry, they will calculate the price for your frame and send you a quotation within 2 business days, usually faster.

Q: How long will it take to receive my order?

To ensure that the frame fits the size of your mirror or painting, follow these steps:

  1. Measure your mirror or painting: Carefully measure the height and width of your mirror or painting. Make sure to measure from edge to edge, considering any borders or frames that may already exist on the item.
  2. Submit the dimensions: Send the exact dimensions to Vauci in inches or centimeters, specifying which unit of measurement you are using.
  3. Trust the expertise: Vauci is experienced in creating custom frames and will make sure the frame fits your mirror or painting perfectly. They will pay attention to every detail, and you can be confident that they will craft a frame that accommodates your specific dimensions.

Once you've placed your order and provided the dimensions, Vauci will take care of the rest, ensuring that your custom frame fits your mirror or painting flawlessly.

Q: How can I make sure that the frame fits the sizes of my mirror or painting?

You will need to send us the exact dimensions of your mirror or painting. We will have a small tolerance. Sizes can be submitted to us in inches or centimeters. We are very experienced with our products and we know exactly how to make the frame for your mirror or painting. Once you placed your order, you can be confident that we will pay attention to every detail.

Q: What is the return policy?

Vauci's return policy states that since each product is made to order and customized, all orders are non-refundable. However, they take great care in ensuring that your order is made to your exact dimensions and specifications. Before production begins, they will provide a visual representation of your product, which you need to approve by signing. This process is in place to ensure that you are satisfied with the final product and that it meets your expectations. Vauci is committed to delivering high-quality products and ensuring customer satisfaction.

Q: Can I cancel my order?

Yes, you can cancel your order if it is still in production and has not been shipped yet. However, since Vauci products are customized to each individual, a 30% production fee will be applied if the order is canceled during production. The remaining amount will be refunded to the customer. Once the order has been shipped, it cannot be canceled.